Loose/individual photos are photos held in wallets or in a stack or in bundles which have been removed from albums and photo farmes.

3" x 3" up to A4 size

The photos that we are unable to scan are, - Photos in albums or in frames - Photos outwith our size requirements - Photos that could break our equipment (eg) sticky have staples, sellotape or blue tack - Photos that are mounted - Thick or laminated photos. - Please do not write on the back of your photos as fresh ink can ruin our scanners, we will not scan any photos that have recent pen, pencil or ink on them. - We reserve the right to not scan photos that could harm our equipment or do not conform to our size requirements.

No - sorry we cannot scan odd shaped photos only rectangular or square, however photos with rounded corners are fine.

Sorry we do not offer this service at the moment to scan albums or mounted/framed photos

yes we offer this service as standard, however some thicker photos jam in our scanners.

Sorry not at the moment.

Use a cardboard box and make sure it is strong enough for the contents. Do not use plastic containers as they tend to break, a sturdy cardboard box absorbs impact far better. - Put your photos into a sealed plastic bag and put the bag into the cardboard box (mark your return address is marked on the plastic bag) or put your cardboard box into a plastic mailing bag. (this will avoid any moisture damage). - Fill the empty space in the cardboard box with bubble wrap, screwed up paper, or polystyrene chips, to prevent your originals from moving around during shipping. - Do not use shredded paper as cushioning material, as it is inherently dusty and only offers minimal protection. - make sure to write a return address on the box and the bag. - Include your order number or place a print-out of your order inside your cardboard box or envelope. - Seal the box securely with tape along all openings and edges. - Use a ‘FRAGILE’ sticker, if necessary. - For small orders, use a board backed envelope or padded envolope.

- We email every customer with a download link so you can get easy and quick access to all your new images. - All orders of 1000 scans or more are supplyed with a free USB STICK, with all your digital images contained within. - you have the option to add further USB sticks to you order at checkout.

Royal Mail tracked, DPD tracked or DHL tracked

We send you emails to inform you how your order is moving forward. We let you know when we receive your order, when we start the scanning process, when your download link is ready and when we return your old photos.

We scan at 600 dpi as standard, includes the origional and the enhanced version. - this is great for prints up to A1 or A2 size, and still overkill for most peoples requirements, (e.g) photo frames or social media upload - web photos are compressed to 72dpi - you do not need 1200 dpi scans unless you intend to do billboard sized prints - However we do offer this service on request. It is generally excepted that 600dpi enables you to reprint your images 2x to 3x their origional size and will display on a tv or larger digital photo frame with fantastic quality.

All images will be supplied in the JPEG format. - This is recognised as the industry standard as they render fast and are excepted on all digital photo frames. This format is also recommended for upload to all social media platforms, instagram, facebook, snapchat etc. This makes for easy sharing of ALL you images.

Yes this service is automatic and standard. - Every old photo we scan produces upto 3 images, the origional image, an enhanced image and if there is any markings on the back we record these as well.

We do not do this as standard, however on request we can provide this service. The cost is £1 per folder and is charged after the scanning process is completed. An example of this is when you have "blackpool 1972", "spain 2002", "xmas party" , "mums 60th birthday" and you wish us to make folders up to "seperate your photos into folders" Each Bundle must be contained within a suitable container (eg) envolope, photo pouch or plastic bag and clearly marked to allow us to name the folder correctly. If a container is not marked we will simply number them. - This service is on request ONLY, please leave a note on the order form with an estimate the approximate number of folders you require.

We try to complete every order within 3 working days of us recieving your old photos, your dowload link will emailed you as soon as the order is finished. We then send you your old paper photos back to you with the USB memory stick by Recorded delivery the day after. (Excludes weekends and bank holidays). If you stay local we can also deliver them by hand.( see - help - "local collection service")

yes postcodes - G74 - G75 - G76 - G77 - G43 -G44 - G32 - G71 - G72 - G73 - ML10 - ML3. - use COUPON CODE - "free local pickup" - at checkout

We always return your old photos. We are unable to destroy or dispose of them.

Yes we keep all photos for a period of 90 days after scanning, if you require them to be deleted or kept longer just let us know and we will take the approiate action.

Yes, we are all grown-up here and know that sometimes photos can be of a personal nature. We treat all orders with the strictest confidence. After we scan your photos we keep a copy on-site for 3 months and then they are securely deleted. If you require them to be deleted sooner just let us know by email or on the order form.